Returns Policy

Helms Bros Return Policy:

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be re-sellable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• For defective parts item has to be checked by Mercedes Technician, and if item is found to be defective then the item will be exchanged
• Special order parts under 20$ is not returnable 
• Return request need to be within 30 days of receipt.
• Return shipping expense is covered by the purchaser.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.